Privacy Policy

Effective date: 20 August 2026

Koishu Digital Private Limited ("Koishu", "we", "us", or "our") respects your privacy. This policy explains how we collect, use, disclose, retain and protect personal information when you visit or purchase from koishudigital.com, contact us, register a product warranty, or otherwise interact with our services.

1. Information we collect

Depending on how you interact with us, we may collect your name, email address, phone number, billing and shipping address, order and purchase information, payment-related transaction information, product and warranty information, customer-support communications, and technical information such as device, browser, IP address and website usage information.

2. Why we use information

We use information to process and deliver orders; provide customer support; handle returns, refunds and warranty claims; register and administer warranties; communicate transaction and service updates; prevent fraud and abuse; improve products and the website; administer promotions where applicable; comply with tax, accounting and other legal obligations; and protect our rights and customers.

3. Payments and service providers

Payment processing is handled by the payment provider selected at checkout. We may share relevant information with payment processors, logistics and delivery partners, technology providers, customer-support providers, analytics providers and other service providers where necessary to operate the store. We do not sell or rent personal information.

4. Marketing communications

We may send promotional communications where permitted and based on the applicable consent or legal basis. You can unsubscribe from promotional email or SMS communications using the available unsubscribe mechanism or by contacting us.

5. Cookies and analytics

We may use cookies and similar technologies for essential store functionality, preferences, analytics, security and marketing measurement. Cookie behavior can depend on the services and apps enabled on the store. You can manage available cookie controls and browser settings.

6. Warranty registration

Information submitted for warranty registration is used to verify purchase, administer warranty eligibility, provide service and maintain warranty records. Do not submit information that is not required for these purposes.

7. Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including order fulfilment, warranty and support, accounting, tax, legal compliance, dispute resolution and security.

8. Security

We use reasonable technical and organizational safeguards appropriate to the information and processing involved. No internet transmission or storage system can be guaranteed to be completely secure.

9. Your privacy requests

Where applicable, you may request access to, correction of, or deletion of your personal information, or exercise other rights available under applicable law. Requests should be sent to info@koishudigital.com. We may need to verify your identity before processing a request.

10. Children

Our store is not directed at children. We do not knowingly seek to collect personal information from children except where permitted and handled in accordance with applicable law.

11. Third-party links

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies.

12. Changes

We may update this policy from time to time. The latest version will be posted on this page with its effective date.

13. Privacy contact

Koishu Digital Private Limited
Plot No. 10, Sheetal Tank, Nangli Sakrawati, South West Delhi - 110043
Phone: 9220902530
Email: info@koishudigital.com
GSTIN: 07AALCK2012L1ZK