Return, Replacement and Refund Policy

At Koishu, customer satisfaction is our priority. We aim to provide a seamless shopping experience and transparent policies regarding order cancellations, returns, and refunds.

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ORDER CANCELLATION

Orders may be canceled at any time before they have been dispatched from our facility.

To request a cancellation, please contact our Customer Support Team with your order details.

Email: info@koishudigital.com

Phone: +91 72485 93702

No cancellation charges will be applied for orders canceled before dispatch.

If an order has already been dispatched, cancellation requests may not be accepted and additional charges may apply. Please contact our support team for assistance.

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REFUND ELIGIBILITY

Refunds may be approved under the following circumstances:

• Order canceled before dispatch

• Failed delivery due to our error

• Product lost during transit

• Product received in damaged condition

• Approved return requests

All refund requests are subject to verification and review.

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RETURNS

Products may be returned within 10 business days from the date of delivery, provided the item is returned in its original condition with all accessories, packaging, and documentation.

Returned products showing signs of misuse, damage, or unauthorized modification may not qualify for a refund.

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REFUND PROCESS

Once a refund request has been approved, the refund will be processed within 14 business days.

Refunds will be credited to the original payment method used during the purchase.

Processing times may vary depending on your payment provider or financial institution.

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PARTIAL REFUNDS

In certain situations, a partial refund may be issued, including but not limited to:

• Returned items not in original condition

• Missing accessories or packaging

• Products showing signs of use beyond normal inspection

The final refund amount will be determined after product evaluation.

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EXCEPTIONS

Customized or personalized products are not eligible for cancellation, return, or refund unless received in a defective condition.

Orders placed under promotional campaigns, discounts, or special offers may be subject to separate terms and conditions.

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REFUND ASSISTANCE

For any questions regarding refunds, cancellations, or returns, please contact:

Email: info@koishudigital.com

Phone: +91 72485 93702