Privacy Policy

Effective Date: 11 October 2026
Last Updated: 11 October 2026

1. Introduction

Koishu Digital Private Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, purchase our products, contact our team, submit a wholesale enquiry, register a product for warranty, or interact with our advertisements and social media pages.

This policy applies to Koishu and Manner, including their websites, online stores, marketing channels, customer support services, and other digital platforms operated by us.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it separately and provide appropriate choices.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Personal and Contact Information

  • Full name

  • Email address

  • Mobile number

  • Billing and shipping address

  • City, state, and PIN code

B. Order and Transaction Information

  • Products purchased and order details

  • Order number and transaction status

  • Billing and delivery information

  • Payment confirmation and related transaction references

Payment card details and other sensitive payment credentials are generally processed by the relevant payment service provider. We do not intentionally store complete payment card credentials on our own systems.

C. Customer Support and Warranty Information

  • Product model and serial or identification details, where applicable

  • Warranty registration information

  • Product-related complaints and service requests

  • Communications exchanged through email, phone, WhatsApp, or other support channels

D. Business and Wholesale Enquiries

If you contact us for wholesale purchases, distribution, bulk orders, or business partnerships, we may collect your business name, contact details, business location, product requirements, and other information you voluntarily provide.

E. Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address and browser type

  • Device and operating system information

  • Pages visited and interactions with the website

  • Referring websites and approximate usage patterns

  • Cookies and similar tracking technologies, subject to applicable requirements and your preferences

3. How We Use Your Information

We may use your information for the following purposes:

  1. To process and fulfil orders, arrange delivery, and provide order updates.

  2. To respond to customer enquiries and provide after-sales support.

  3. To manage warranty registrations, product complaints, and service requests.

  4. To communicate about wholesale enquiries, business opportunities, and product availability.

  5. To process payments, refunds, cancellations, and other order-related transactions.

  6. To operate, maintain, secure, and improve our website and services.

  7. To measure advertising performance and understand customer interactions.

  8. To send promotional communications, offers, and product updates where permitted and, where required, with your consent.

  9. To prevent fraud, investigate misuse, and protect our business, customers, and systems.

  10. To comply with applicable laws, regulatory requirements, and lawful requests.

We will use personal information for specified purposes and will not use it for unrelated purposes without an appropriate legal basis.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to maintain website functionality, remember preferences, understand visitor behaviour, and measure marketing performance.

These technologies may be provided by Shopify and other service providers or advertising platforms, depending on the tools enabled on our website.

You can manage cookies through your browser settings and any cookie-preference controls we provide. Disabling certain cookies may affect website functionality.

Where consent is required for non-essential cookies or tracking technologies, we will seek the appropriate consent.

5. Sharing of Information

We may share relevant information with the following categories of service providers and recipients when necessary for the purposes described in this policy:

  • E-commerce and hosting providers: To operate our website and manage orders.

  • Payment service providers: To process payments, refunds, and transaction verification.

  • Logistics and delivery partners: To ship products and provide delivery updates.

  • Marketing and analytics providers: To measure campaigns, website performance, and customer engagement.

  • Communication platforms: To respond to enquiries received through email, WhatsApp, telephone, or social media.

  • Warranty and service partners: To provide applicable product support and warranty services.

  • Professional advisers and authorities: Where reasonably necessary for legal compliance, dispute resolution, fraud prevention, or protection of our rights.

We may also disclose information in connection with a merger, restructuring, or transfer of business, subject to applicable law.

We do not authorise our service providers to use personal information for purposes unrelated to the services they provide to us, subject to their applicable terms and legal obligations.

6. Third-Party Platforms and Services

Our products, advertisements, and communications may be available through third-party platforms, including Amazon, Flipkart, Facebook, Instagram, WhatsApp, and other online services.

When you purchase products through a marketplace or interact directly with a third-party platform, that platform may independently collect and process your information under its own privacy policy.

We are not responsible for the independent privacy practices of third-party websites or services. Please review their respective privacy policies before providing information to them.

Links to external websites may be provided for your convenience.

7. Advertising and Marketing Communications

We may use advertising and marketing tools to promote Koishu and Manner products, measure campaign performance, and reach audiences who may be interested in our products.

Where permitted by law and subject to applicable consent requirements, we may use information such as website interactions, advertising engagement, or enquiry details for relevant marketing activities.

You can opt out of promotional emails by using the unsubscribe link, where available, or by contacting us. You may also ask us to stop sending promotional messages through other communication channels.

Opting out of promotional communications will not prevent us from sending essential communications relating to your orders, warranties, transactions, or customer support.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order processing, customer support, warranty administration, legal compliance, accounting, dispute resolution, and security.

The applicable retention period depends on the type of information, the purpose of processing, and legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable law and legitimate retention requirements.

9. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

If you believe your personal information has been compromised in connection with our services, please contact us using the details provided below.

10. Your Privacy Rights and Choices

Subject to applicable law, you may be able to:

  • Request access to personal information we hold about you.

  • Request correction or updating of inaccurate information.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent for processing where consent is the applicable legal basis.

  • Opt out of promotional communications.

  • Raise a complaint or submit a privacy-related request.

To exercise your rights, contact us using the details in the Contact Us section. We may need to verify your identity before processing a request.

Certain information may need to be retained to complete transactions, provide services, meet legal obligations, or resolve disputes.

We will handle privacy requests in accordance with applicable laws and timelines.

11. Children's Privacy

Our website and products are not specifically directed at children for independent online purchasing.

We do not knowingly collect children's personal information where such collection is prohibited by applicable law. If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so we can review the matter and take appropriate action.

12. International Data Transfers

Some of our service providers may process or store information on servers located outside your state or country.

Where personal information is transferred or processed across borders, we will take steps required by applicable law and relevant restrictions or safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.

14. Contact Us

For questions, complaints, or requests concerning this Privacy Policy or your personal information, contact us at:

Business Name: Koishu Digital Private Limited
Brands Covered: Koishu and Manner
Website: https://koishudigital.com
Privacy Email: info@koishudigital.com
Contact Number: +91 97185 04080
Registered or Business Address: Plot No. 10, Kh.No. 24/1 Sheetal Tank, Nangli Skrawati, New Delhi , South west Delhi 110043

We will review and respond to privacy-related requests in accordance with applicable law.

This Privacy Policy is intended to provide general information about our data-handling practices. It should be reviewed against our actual website configuration, third-party integrations, and applicable legal requirements before publication.